Refund policy
Returns
We want you to feel good about what you ordered. If it isn't right, you have
30 days from the day your order is delivered** to request a return.
To be eligible, your item must be:
- Unused and unwritten in — no filled prompts, no markings, no folded pages
- In its original condition, with any packaging or wrapping intact
- Accompanied by proof of purchase (your order number or confirmation email)
Because our journals are personal-use items, we can't accept a return once
someone has written in it. We hope that's understandable — a used journal can't
go to another reader.
How to start a return
Email theselenastation@gmail.com with your order number and a short note
about what went wrong. We'll reply within 2 business days with return
instructions and confirm the address to ship to.
Please don't send anything back before you hear from us — returns received
without prior approval can't be processed.
Return shipping
- **If we made the mistake** — wrong item, missing item, or damage in transit —
we cover return shipping and send a replacement or full refund, your choice.
- **If you changed your mind**, return shipping is yours to cover. Original
shipping charges are not refunded.
If your order shipped free as part of a promotion and you return it for a
refund, the shipping we covered is deducted from your refund.
We recommend a tracked service. We can't issue a refund for a return that never
arrives, and we're not able to take responsibility for packages lost on the way
back to us.
Damaged, defective, or wrong items
Check your order when it arrives. If anything is damaged, defective, or not what
you ordered, email theselenastation@gmail.com within 7 days of delivery
with your order number and a photo of the problem. We'll make it right at no
cost to you — a replacement or a full refund including shipping.
Refunds
Once your return arrives and we've checked it over, we'll email you to confirm.
Approved refunds go back to your original payment method within **5–10 business
days**. Depending on your bank or card issuer, it can take another few days to
appear on your statement.
If more than 15 business days have passed since we confirmed your refund and you still don't see it, email theselenastation@gmail.com and we'll chase it down.
Exchanges
The fastest way to exchange something is to return the original item for a
refund and place a new order once your return is approved.
Bundles
Bundles are returned as a complete set. If only part of a bundle comes back, the
refund is calculated on the bundle price minus the current standalone price of
any item you keep.
Non-returnable items
- Items that have been written in, used, or personalized
- Digital downloads and printable resources
- Gift cards
- Items marked **Final Sale** at the time of purchase
Sale items
Items bought on sale are returnable under the same 30-day terms. Refunds are
issued at the price you actually paid, not the full retail price.
Gifts
If your order was a gift and shipped directly to you, email
theselenastation@gmail.com with the order number and we'll arrange a return.
Gift returns are refunded to the original purchaser's payment method unless they
tell us otherwise.
Orders that haven't shipped yet
We usually ship within 48 hours. If you need to cancel or change an order, email
theselenastation@gmail.com as soon as you can and we'll do our best to catch
it before it goes out. Once a package has shipped, the return process above
applies.
Lost or undelivered packages
If tracking shows delivered but the package isn't there, check with your
household and neighbors first, then email us within 7 days and we'll help
you file a claim with the carrier.
Questions
Email theselenastation@gmail.com. We're a small operation and we read every
message ourselves.
Returns address (please email before sending anything back):
Selena's Station
PO Box 101
Rahway, NJ 07065